Service

Customer focus and satisfaction are key to our successful long term partnerships. Using our own engineers and extensive industry experience we offer a complete solution; from machine design and manufacture to on-site installation, operator training and technical support worldwide. Our remote diagnostic software provides live data from installations worldwide, enabling us to provide fast and effective support throughout the machine life.
Operating conditions and applications can change and we welcome the opportunity for our experienced engineers to review on site the productivity you achieve with Gemwell machinery. You have a major investment in our products and we will assist you in achieving and sustaining the optimum machine performance for your particular application:

• Inspect and review installed machine line operation
• Review operator training and usage of spare parts
• Provide recommendations to optimise performance
• Produce and implement a comprehensive service plan
• Provide advanced training tailored to specific needs

Site visits are appreciated by our worldwide customers, who continually strive to maximise operational efficiency supported directly by the machine manufacturer.
For service and support please Email Gemwell Service or call us directly on +86(769) 81618692.